TERMS AND CONDITIONS :

RETURN POLICY:

If you are not satisfied with our product, quality and services, you could easily return it to us within 15-days of delivery of the product for 100% refund or exchange on the total invoice value.

TERMS FOR RETURN :

·       We provide 15 days return policy.

·       Product must be in perfect/original condition and with original certificate.

·       Without certificate product will not be accepted for exchange or refund.

·       Customized Jewellery is not eligible for a Return. Products with custom engrave/carving will not be accepted.

·       If any mark of wear or damage or change in originality of the product is found, it will not be accepted by us.

·       If customer purchased product during discount or with coupon/promo code, Customer will only be refunded with the discounted price as per the invoice.

·       Its only 15 days return policy, after 15 days refund request will not be accepted. Only Product exchange request will be considered.

·       For all money back transactions, Value added tax at the applicable rate shall be collected from the money back value. The prevailing rate is 3%.

·       Ditarya reserves the rights to modify the refund/exchange amount of product based on the quality checking.

·      Customer will have to pay difference of new product against old product before dispatch.

·      You will receive your refund within 21 business days via bank transfer to your account from which payment was received.

·      There is a shipping charge of Rs. 750.00 that need to be borne by the customer for return of product under this policy

EXCHANGE POLICY

If the customer wishes to exchange any Jewellery that is purchased from www.ditarya.com they can do so, by returning the same to www.our_company.co.in

If exchanged within 15 days of purchase:

100% exchange of invoice value can be availed by the customer, if the product is exchanged within 90 days of purchase.

If exchanged after 15 days of purchase:

All products will undergo quality checks before the exchange is initiated. Carat Plus reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

RESIZING & REPAIRS POLICY :

In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible

If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer

If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.

In case of a refund, the payment of the balance refund amount shall be made within next 7 working days of dispatch of the resized product.

If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.

Shipping charges under Repairs & Resizing policy shall be borne by the customer.

This feature is not available for International Orders (Orders that will be shipped abroad from India)

INSURANCE:

Only transit insurance shall be provided by Ditarya and it shall be valid only until the time of delivery.